How to claim compensation for lost, damaged or delayed luggage

You are entitled to compensation if your luggage is delayed, damaged or lost on a flight. The Montreal Convention makes airlines responsible for your bags once they are checked in. Liability is limited to around £874 at the time of writing (1,131 SDR).

What should you do if you lose your luggage?

Act Immediately

As soon as you are aware of the issue, report it to the airline. They are more likely to accept responsibility if you report the problem straight away, before leaving the luggage reclaim hall, go straight to the airline desk.

Fill out the paperwork

Ensure that you complete a copy of the Property Irregularity Report (PIR) that airline staff use to record events and details. Although not a legal requirement, failure to complete it can lead to more problems with your claim down the line.

Lost Bags

Give an accurate description of the bag detailing any distinguishing features it may have. If you are highly organised, it’s always good to have a photo of your luggage saved on your phone in case something like this ever happens. Write to the airline within seven days of the flight, enclosing the PIR.

Damaged bags

You’ll need to write to the airline within seven days of receiving the damaged luggage if you’d like to claim compensation. Enclose a copy of the PIR. Having a photo of the case in its original state before the damage would be a helpful backup to your claim.

Track Progress

If your luggage doesn’t show up after a couple of days, you can monitor it through the tracking procedure by contacting baggage services at the airport or using the online baggage tracing page. You can find out more about this from the airline.

Covering Essential Items

If your luggage goes missing while on holiday and you are stuck without any essential items, make sure you check the rules before making any purchases. Different airlines have varying rules about what is covered under essential items. Some will cover only basic toiletries and laundry, whilst others will cover the cost of replacing the missing items. Keep receipts for everything you buy to back up your claim.


The compensation will usually come in the form of a lump sum payment, once you have sent in your claim with the correct form and all of your receipts. If your luggage is missing, you may also get a daily allowance for essentials, depending on the airline. It can often take a couple of months to process claims.

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How to beat travel sickness on your next trip

Are you plagued by motion sickness? It can put you off travelling on long car journeys, planes, trains and most of all, ships. Cruises are usually a no-go for those who suffer from motion sickness.

The symptoms are caused by a mismatch of information between your brain and your inner ear system. It can range from mild to debilitating. Don’t let these annoying symptoms ruin your next trip.

There are many techniques that you can try to help beat motion sickness. As a member of our team is a sufferer, the list below is tried and tested!

If it’s not too bad, you can try listening to music and try focusing on the horizon. Whatever you do, don’t read a book or look at your phone as it will only make things worse!

Other things to try:

  • Sea Bands – a drug-free way to treat motion sickness. The band’s work by applying pressure to particular points inside the wrist to provide natural relief from nausea.
  • Keep your head as still as possible and choose a seat in the middle of the craft or vehicle, where you’ll experience the least movement.
  • Drinking sugary fizzy drinks or chewing ginger sweets can help some people. This works for our team member who doesn’t regularly have fizzy drinks. It’s not so good for others so you’ll have to experiment with what works for you.
  • Stress will make motion sickness worse. If you start to feel sick, try to relax. Worrying about it will just exacerbate your symptoms.
  • Listen to some relaxing music and try closing your eyes, deep breathing and focusing on a mental activity. Downloading some Audible books or medications in advance is a good way to prepare for these moments.
  • Stay cool and pack a travel fan. Motion sickness will get worse if you are overheated. A mini fan can make a huge difference or even better, open a window and get some fresh air.
  • Keep well hydrated and avoid alcohol before travelling. It’s also best to avoid any heavy meals.
  • Finally, ask your pharmacist about treating your motion sickness with over the counter medication such as hyoscine or antihistamines.

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Top tips for getting the most out of your next trip

Even if you are not a seasoned traveller, you can learn to follow your intuition rather than the guidebook to get the most out of your next trip.

Eat Locally

Rather than looking at TripAdvisor, ask the locals where they like to eat. You might not only save money but discover something delicious that you’d never have tried.

Learn the Local Language

If you’re going to approach people, it’s best to have a few basic sentences in the local language. Even if they speak English, the locals will appreciate the effort.

Learn the Public Transport System

Familiarise yourself with the local public transport system and the method of payment. It’s usually the best way to get around and often see the sights. Take London for example. A bus is a cheap way to get a tour of the city.


Go off the beaten track and explore new neighbourhoods. Stray away from the tourist hotspots and discover new places. Watch how the local people live. You’ll really get a feel for the culture and people in a way that you can’t in a town or city filled with tourists.

Be Safe

Tourists are a target for crime. Have your wits about you at all times whilst travelling and never leave your belongings unattended. Read our blog on How to Protect Yourself from Pickpockets and Thieves when Travelling Abroad.

When Souvenir Shopping…

Forget the tacky souvenir shops. By from local artisans in the markets or small shops. You’ll get quality, authentic souvenirs instead of overpriced tat that’s probably made cheaply abroad.

Visit the Local Markets

Visit the local markets, full of fresh produce, cheeses and artisan-produced foods. Often, you’ll spot things that we pay a fortune for back home selling for a fraction of the price.

Dress up and Hit the Town

Wherever you go, always make time to dress up and head out in the evening. You may find a place that’s quiet by day is buzzing with life at night. Nighttime brings a new ambience.

Next time you travel, book your airport transfer with Our reverse auction system allows cabbies to bid for your fare so you get the best deal.

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Top Foodie Destinations in the UK

Do you have a foodie hotspot near you? The UK has come a long way over the past few years in the food stakes. We’ve listed some of the best foodie destinations of the moment.


Renowned TV chef Rick Stein runs several places in Padstow, including his most famous venture, the Seafood Restaurant. A must-visit destination for any serious foodie. Relax, take in the scenery and enjoy some seafood.

Bray, Berkshire

In this pretty Thames-side town you’ll find two of the four British restaurants to hold three Michelin stars, the Waterside Inn and the Fat Duck.


The Scottish capital is full of treats for foodie fans with many eateries awarded Michelin stars. Timberyard is one to watch, focusing on local produce and foraged ingredients.

Richmond, North Yorkshire

Shoppers seeking fresh produce from local farmers are spoilt for choice. There is a market held indoors each day, a Saturday market held outside in the main market square and a farmers market once a month.

Borough Market London

A foodie’s paradise. Probably London’s most renowned food market and the reputation is well deserved. You’ll find everything from fresh produce, cheeses to international cuisine. Also check out Monmouth coffee on your way out. It’s worth it wait!


Everyone loves a trip to the seaside – now you can pair that with an indie foodie tour! Brighton has come a long way over the past few years and now boasts a wide range of independent restaurants and food stalls offering international and traditional British cuisine.

Cartmel, Lake District

Famous for Simon Rogan’s L’Enclume, named the UK’s ‘best restaurant” in the 2014 Good Food Guide. Rogan also runs The Pig and Whistle, located nearby, which is very well rated for “pub grub”.

Next time you travel, book your airport taxi with for the lowest prices guaranteed. Cabbies bid for your fare, you choose the winner based on price and user reviews. 

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The prettiest places to visit in the UK this spring

This Easter, why not take a last minute trip to one of our very own beautiful spots. At this time of year, the country is coming to life with the colour of magnificent purple and yellow spring flowers. At last, the weather is getting milder with the promise of warmer days yet to come.

Bodnant Gardens, Wales

This Easter there is a new area of Bodnant Gardens to explore, Furnace Wood and Meadow. A never before open to the public area, gardeners have been working extra hard to get it in tip top shape. It’s rich in magnificent wildlife and has a diversity of both native and exotic trees.

Yorkshire Dales

With beautiful rolling meadows, in green and yellow, Yorkshire Dales is picture perfect. If you have a spare day over the Easter break, take some time out to enjoy the Yockenthwaite to Cray wildlife walk. It stretches over six miles, taking a stroll over limestone pavement where you’ll get to explore the glaciated valleys and the beautiful flower-rich meadows of the Dales.

Brownsea Island, Dorset

Located in Poole Harbour, this Easter there’s a special treat in store for those who visit Brownsea Island. They are hosting a Cadbury Easter trail with lots of chocolate prizes! The island itself is like something from another world and is definitely with adding to your travel list this year. You’ll discover plenty of wildlife, walks as well as adventure sports and camping.

Wallington Estate, Northumberland

Wallington Estate is the much-loved home to generations of the unconventional Trevelyan. In spring you’ll be taken back to your childhood days of spotting frog spawn in ponds and discovering secret gardens. This time of year is also lambing season. Visit now and you’ll be in for a treat!

Next time you travel, book your airport taxi with for the lowest prices guaranteed. Our reverse auction system allows cabbies to bid for your fare and you choose the winner based on user ratings.

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Love Italy? How to save money on your next vist

It may be a little more expensive to travel to Europe this year but we’ll show you how to live it up in style and still stay within your budget.

Your Hotel

Italian’s love a bargain. Whilst most Brit’s probably assume a hotel price is fixed, Italians love to haggle over the price of their accommodation. They’ll haggle over everything! Next time you are in Italy try asking for a discounted rate or see if they can include any extras for free. Check out this blog on the fine art of haggling in Italy.

Food and Drink

Italians generally have one big meal a day, usually at lunch. Breakfast is a modest affair, probably just coffee and a pastry or biscuit. If you head out in the evening for dinner you might find that most of the restaurants are packed with foreigners. Where are all the Italians? It’s tradition for Italians to meet friends for drinks after work for Aperitivo hour which includes free snacks.

If you want to save money, do like the Italians and eat your main meal at lunch and go out in the evening for Aperitivo hour. This usually includes classic Italian drinks such as Aperol spritz, cocktails and delicious plates of snacks like mini-pizzas, cheeses, olives and bruchetta. Learn more about Italian food culture here.

Beaches and Leisure

Italians usually avoid spending money if they can and will favour free beaches over the overpriced, hot-spots. Renting umbrellas during the high season can be very expensive. Before you travel, research national parks in the area which can often be an excellent place to go hiking and often have beach areas with lower cost entry fees rather than rent-per-day umbrellas. Four stunning national parks in Italy.

Next time you travel, book your airport taxi with for the lowest prices guaranteed. With our reverse auction system, you can choose the winning cab company based on price and user ratings. They bid, you choose.

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How to keep yourself entertained on a long flight

It can be difficult to keep boredom at bay whilst travelling. Knowing that you are stuck on a plane with no escape for hours on end doesn’t help. If you are lucky, you can snooze the hours away. Some of us may need a little more advance preparation to keep ourselves entertained. We have some ideas to keep you busy the next time you fly.

1. Read a Book

Sounds obvious. Have you ever packed your books in your suitcase and forgotten all about the flight? I have. If you have a Kindle, make sure to download your books in advance and ensure it’s well charged.

2. Watch a Box Set

If there’s something you’ve been planning to watch for ages but haven’t gotten around to it, now is the time. You’ll need a bit of forward planning for this. Download the episodes onto your iPad or laptop for offline viewing using Netflix, iTunes or Amazon. Sit back and let the hours roll by!

3. Clean up your Phone

This is the one task everyone puts off. Having a few hours with no Wi-Fi is a great opportunity to clean up your phone by deleting old contacts, images and apps you don’t use. You can even sort your apps into folders if you are feeling very organised. Maybe you’ll even become motivated to clean up your Facebook friend list while you are away? 🙂

4. Read Articles

With some advance planning, you can save some articles to access off-line while you are in the air. Catch up on the latest news or your favourite blogs while you relax. Here’s how to do it.

5. Inflight Entertainment

The obvious choice! Chances are, there will be at least one movie that you will watch. That’s if you are lucky to get your own TV screen. They also have music and games to help you while away the hours.

Next time you fly, book your airport taxi in advance with Advance booking secures the best rates. With our reverse aucton system, cabbies bid for your fare and you choose the winner, based on price and user ratings.

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How to travel the world for free. Or find a free pet sitter!

By pet sitting, you are not only getting a free place to stay, you are fulfilling a real need. Often the lack of a pet sitter can hold people back from travelling. The homeowner can go on holidays safe in the knowledge that their beloved pet is well cared for. As an added bonus, they are avoiding the associated costs of kennels or professional sitters. It’s the perfect solution for pet lovers who love to travel.

How House Sitting Works

As your blog author, I use, which is a paid subscription site set up to match house sits and sitters. Being a cat owner, I’ve used the site many times to find sitters for our cat when I travel with my partner. There’s an option to register with a dual membership so you can find house sits abroad and have someone take care of your pet.

You can find house sits anywhere around the world, varying in duration from a weekend to a few months. Technically you could live rent-free for by offering to care for people’s pets and home. One sitter I met in London, saved for his wedding by going from one house sit to another, cutting down on his rent costs.

Owners will list the dates they need a sitter, their pets, any special requirements they have, the type of home they have and other details you’ll need. You get to stay in a “home from home” with the comfort of a pet.

Is it safe to leave your home with a stranger?

Our friends ask us if we are nervous leaving our home with someone we don’t know. Firstly, you have to pay a yearly fee to join the site so it deters anybody who isn’t serious about committing to the sit. There is also a three-step identity verification process for anyone signing up as a sitter with cross checks into possible criminal background. All users are reviewed on the site and they can also add references from previous external sits. We have had nothing but positive experiences so far.

Whether you are a pet owner or would like to travel by sitting, we hope this helps!

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Perfect Mothers Day Ideas

Create the perfect day for your mum (or wife) this year to show how much you love and appreciate her. This year Mother’s Day falls on Sunday, March 26th. The date changes each year but it’s traditionally on the fourth Sunday of Lent.

Breakfast in Bed

A lot of mum’s say it’s the small things that matter instead of big gifts. If you live with the mother of your children, why not get up early, take the kids downstairs and prepare a nice breakfast to take up to her in bed. Flowers and homemade cards would be a nice touch. Don’t forget to do the washing up afterwards 🙂

Some “Me Time”

When interviewed by the Birmingham Mail, lots of mum’s said they’d like a bit of ‘me time’ to relax without the kids. They’d love to take a long bath, go for a walk or head out shopping without the kids tagging along.


If your mum is well past her days of having young kids, she might appreciate a bit of pampering or fine dining. There may be still time to book into a day spa near you for some TLC. You could also hit the town for a fancy afternoon tea, have lunch in a restaurant she always wanted to try, or even take a trip to the theatre.


You can find beautiful, unique gifts online in places like and to suit all budgets, that you won’t find anywhere else. Most items are handmade and can be personalised. Most mums will appreciate fresh flowers unless they are allergic of course!


Why not whisk your mum away for a surprise mini-break? You can sometimes find amazing late offers when booking last-minute.

Next time you travel, book your airport taxi with for the lowest prices guaranteed. Cabbies bid for your fare so you get the best deals. They bid, you choose!

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What to do this St Partick’s Day in the UK

There’s no better place to celebrate St Patrick’s day than the Emerald Isle, but if you can’t make it there, don’t fret. There will be celebrations across the UK with parades, singing, dancing and of course, there’s always an Irish bar to nip into for a pint of Guinness or two if you fancy it.

Trafalgar Square

Traditionally St Patrick’s day is March 2017, however, the main London annual celebration at Trafalgar Square will take place on March 19th this year. The day will kick off with a flamboyant parade starting at Piccadilly from 12pm on a 1.5 mile route passing some of London’s most iconic landmarks. You’ll be treated to performances by West End Stars, various Irish acts and comedian Jarlath Regan will host a céilí on the main stage. Enjoy traditional and modern Irish food from the market stalls.


This year the Birmingham St Patricks Day Parade will take place on Sunday 12th March 2017 from noon until 2pm. It’s one of the highlights of the city’s annual calendar. The theme of this year’s parade is dance. In a celebration of all things Irish, the streets will be filled with brightly coloured floats and you can expect an abundance of beautiful, unique costumes. For the first time ever, the city will host a fun run before the event. The Emerald Mile is expected to have over 250 participants. 


Derby Irish Festival is set to be the biggest ever this year, with the Ambassador for Ireland Daniel Mulhall, joining in the festivities for the final day. It will take place between 10th – 17th March to celebrate St Patricks Day. The festival will commence at Derby Marketplace on Saturday 11th March at 10am. A special black tie ball has been arranged for Saturday night. The St Patrick’s Day Ball starts at 7:15pm with Irish dancing performers and music from the JJ Galway Band. Tickets may still be available if you contact the organisers.

Next time you travel, book your airport transfer in advance with for the lowest prices guaranteed. Our reverse auction system lets cabbies bid for your fare so you get the best deal. They bid, you choose.

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